Last Updated: July 2, 2026
Your privacy is important to us. This Privacy Policy explains what information Lifeline Plumbing, Heating, and Cooling may collect from you, how we use it, how it may be shared, and the choices you have regarding your information.
By using our website, https://ineedlifeline.com/, submitting information to us, scheduling service, or communicating with Lifeline Plumbing, Heating, and Cooling, you acknowledge that you have been provided this Privacy Policy and understand that your information may be collected, used, and shared as described below.
Collecting Personal Information
When you visit our website, we may collect personal and non-personal information, including your domain name, IP address, internet browser type, operating system, referral source, pages visited, and the amount of time spent on each page.
We may also work with third parties that use cookies, tracking pixels, and similar technologies to collect information on our website and elsewhere on the internet for analytics, advertising, remarketing, and website performance purposes.
In addition, we may collect information that you voluntarily provide to us through our website, phone calls, emails, forms, service requests, appointment scheduling, text messages, or other communications. This may include:
- Name
- Address or service location
- Phone number
- Email address
- Appointment details
- Service request details
- Communication preferences
- Information related to customer service, estimates, repairs, maintenance, promotions, or follow-up communications
If you choose to receive text messages from Lifeline Plumbing, Heating, and Cooling, we may collect and use your mobile phone number, SMS opt-in status, message history, and related messaging information.
We may maintain records of SMS consent, opt-in source, opt-in date, opt-out requests, and related communication preferences for compliance and business recordkeeping purposes.
Using Information
We may use the information we collect for our internal business purposes, including improving our services, products, website, customer experience, advertising, marketing, and remarketing efforts.
We may also use your information to:
- Respond to inquiries
- Schedule, confirm, and manage appointments
- Send appointment reminders
- Provide scheduling updates
- Provide service follow-ups
- Send customer service communications
- Send promotions, specials, and company updates
- Request reviews or feedback
- Communicate with you by phone, email, or SMS text message
- Maintain business records
- Comply with applicable laws, regulations, or legal obligations
To the extent that we send promotional communications, we will comply with applicable state and federal laws and respect your right to opt out at any time.
Text Messaging Communications
By providing your mobile phone number and opting in to receive text messages, you agree to receive text messages from Lifeline Plumbing, Heating, and Cooling.
Text messages may include appointment reminders, scheduling updates, service follow-ups, promotions, specials, and review requests.
Message frequency may be up to 4 messages per month. Message and data rates may apply.
You may opt out of SMS text messages at any time by texting STOP. You may also contact us by phone or email to request that we stop sending text messages. We will honor opt-out and consent revocation requests within a reasonable time as required by law. After texting STOP, you may receive one final message confirming that you have been unsubscribed. For help, text HELP, call 847-468-0069, or email info@ineedlifeline.com.
Consent to receive text messages is not a condition of purchasing any goods or services from Lifeline Plumbing, Heating, and Cooling.
Protecting Information
Lifeline Plumbing, Heating, and Cooling follows generally accepted industry standards to help protect the information you submit to us and the information we collect, both during transmission and once we receive it.
We use reasonable administrative, technical, and physical safeguards to help protect against unauthorized access, alteration, disclosure, or destruction of personal information, transaction information, and data stored on our website or business systems.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Web Browser Cookies
We may use cookies and similar technologies to enhance your experience on our website. A cookie is a small data file placed on your device by your web browser for record-keeping and tracking purposes.
Cookies may help us understand how visitors use our website, improve website functionality, support advertising and remarketing, and provide a better user experience.
You may choose to set your web browser to refuse cookies or alert you when cookies are being sent. If you do so, some parts of the website may not function properly.
Sharing Information
We do not sell, trade, or rent your personal identification information to others.
We may share information with trusted service providers that help us operate our business, provide customer service, manage appointments, process website forms, deliver communications, send text messages, support Lifeline Plumbing, Heating, and Cooling’s own marketing and customer communications, analyze website performance, or perform services on our behalf.
These service providers are permitted to use the information only as necessary to provide services to Lifeline Plumbing, Heating, and Cooling and not for their own marketing purposes.
We may share generic aggregated demographic information not linked to personal identification information with business partners, trusted affiliates, advertisers, or analytics providers.
We do not sell, rent, or share your mobile phone number, SMS opt-in information, or SMS consent status with third parties for their own marketing or promotional purposes. Providing consent to receive messages from Lifeline Plumbing, Heating, and Cooling does not authorize third parties to call or text you for their own marketing purposes.
We may disclose personal information or an IP address when required by law or when we believe in good faith that disclosure is necessary to cooperate with an investigation, comply with legal obligations, protect the rights or property of Lifeline Plumbing, Heating, and Cooling, prevent fraud, protect safety, or identify persons who may be violating the law or misusing our website.
Please keep in mind that if you voluntarily submit information in a public area on or related to our website, such as a comment section, review area, discussion board, or similar forum, that information may be collected and used by others. We are not responsible for how third parties use publicly accessible information.
Third-Party Websites
The Lifeline Plumbing, Heating, and Cooling website may contain links to third-party websites, including websites operated by partners, suppliers, advertisers, sponsors, licensors, social media platforms, or other third parties.
We do not control the content, privacy practices, or policies of these third-party websites. Browsing and interaction on any other website, including websites linked to or from our website, are subject to that website’s own terms and policies.
Your Choices
You may contact us to update your information, ask questions about your privacy, or request that we stop contacting you.
To opt out of SMS text messages, text STOP. You may also call 847-468-0069 or email info@ineedlifeline.com to request that we stop sending text messages. We will honor opt-out and consent revocation requests within a reasonable time as required by law.
For SMS help, text HELP, call 847-468-0069, or email info@ineedlifeline.com.
You may also opt out of certain advertising tracking through industry tools, including:
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Privacy Policy Changes
Lifeline Plumbing, Heating, and Cooling may update this Privacy Policy from time to time at our discretion. When we do, we will revise the updated date on this page.
We encourage you to review this page periodically to stay informed about how we collect, use, and protect information. Your continued use of our website following the posting of changes will be deemed your acceptance of those changes.
Your Acknowledgment
By using this website, submitting information to us, scheduling service, or communicating with Lifeline Plumbing, Heating, and Cooling, you acknowledge that your information may be collected, used, and shared as described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our website or submit information through it.
Contact Us
If you have questions about this Privacy Policy, your personal information, or our communications, please contact us:
Lifeline Plumbing, Heating, and Cooling
Phone: 847-468-0069
Email: info@ineedlifeline.com
SMS Terms & Conditions
By opting in to receive text messages from Lifeline Plumbing, Heating, and Cooling, you agree to receive recurring text messages from Lifeline Plumbing, Heating, and Cooling at the mobile phone number you provided.
Messages may include appointment reminders, scheduling updates, service follow-ups, promotions, specials, and review requests.
Message frequency may be up to 4 messages per month.
Message and data rates may apply.
You may opt out at any time by texting STOP. You may also call 847-468-0069 or email info@ineedlifeline.com to request that we stop sending text messages. We will honor opt-out and consent revocation requests within a reasonable time as required by law. After texting STOP, you may receive one final message confirming that you have been unsubscribed.
For help, text HELP, call 847-468-0069, or email info@ineedlifeline.com.
Consent to receive text messages is not required as a condition of purchasing any goods or services.
Carriers are not liable for delayed or undelivered messages.
Lifeline Plumbing, Heating, and Cooling does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent status with third parties for their own marketing or promotional purposes.
